Privacy policy

Privacy Policy

1.1. Administrator – DTW Logistics Group Sp. z o.o. with its registered office in Kopytow

1.2. Personal data – all information about an identified or identifiable natural person, identified or identifiable by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, psychological, economic, cultural or social identity of that natural person, including IP device, location data and information collected through cookies or similar technology.

1.3. Policy – this Privacy Policy.

1.4. GDPR – Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC.

1.5. Service – the website located at

1.6. User – any natural person visiting the Service or using one or more of the services or functionalities described in the Policy.


2.1. In connection with the use of the Service by the User, the Administrator collects data to the extent necessary to provide the individual services offered, and also information about the User’s activity. Below are described the detailed rules and the purposes of processing personal data collected during the use of the Service by the User.


3.1. Personal data of all persons using the Service (including IP address or other identifiers and information collected through cookies or similar technologies) are processed by the Administrator:

3.1.1. For the purpose of providing services – in this case, the legal basis for processing is the consent of the User (Article 6(1)(a) of the GDPR) given by accepting the terms and conditions of the Service.

3.1.2. For analytical and statistical purposes – in this case, the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR) consisting in conducting analyses of User activity and their preferences in order to improve the functionality and services provided.

3.1.3. For the purpose of potential establishment and assertion of claims or defense against them – the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR) consisting in protecting its rights

3.2. User activity in the Service, including their personal data, is recorded in the system logs of the Service (a special computer program used to store chronological records containing information about events and actions related to the computer system used to provide services by the Administrator). The information collected in the logs is primarily processed for the purposes of providing services. The Administrator also processes them for technical, administrative, and security purposes and for managing the system as well as for analytical and statistical purposes – in this regard, the legal basis for processing is the legitimate interest of the Administrator (Article 6(1)(f) of the GDPR).


4.1. Cookies are small text files installed on the User’s device browsing the Service. Cookies collect information that makes it easier to use the website – e.g. by remembering User visits to the Service and actions taken by the User.

4.2. The Administrator uses so-called service cookies primarily for the purpose of providing services to the User electronically and improving the quality of these services. For this reason, the Administrator and other entities providing services on his behalf use cookies, storing information or gaining access to information already stored in the User’s terminal device (computer, phone, tablet, etc.). Cookies used for this purpose include:

4.2.1. Cookies used for monitoring traffic on the website, i.e. data analytics, including Google Analytics cookies (these are files used by Google for the purpose of analyzing how the Service is used by the User, creating statistics and reports on the operation of the Service). Google does not use the collected data to identify the User or combine this information to enable identification. Detailed information on the scope and principles of data collection in connection with this service can be found at the link:


5.1. The period of data processing by the Administrator depends on the type of service provided and the purpose of processing. As a rule, data is processed for the duration of the service or the execution of the order, until the withdrawal of the expressed consent or the effective objection in the cases when the legal basis for data processing is the legitimate interest of the Administrator.

5.2. The period of data processing may be extended in case if the processing is necessary to establish and claim any potential claims or defend against them, and after that only in the case and to the extent that the law requires. After the period of processing, the data is irreversibly deleted or anonymized.


6.1. The User has the right of access to the content of the data and to request their rectification, deletion, restriction of processing, the right to data portability and the right to object to the processing of data, as well as the right to lodge a complaint with the supervisory authority responsible for data protection.

6.2. To the extent that the User’s data is processed on the basis of consent, it can be withdrawn at any time by contacting the Administrator.

6.3. The User has the right to object to the processing of data for marketing purposes, if the processing is carried out in connection with the legitimate interest of the Administrator, as well as – for reasons related to the special situation of the User – in other cases, when the legal basis for data processing is the legitimate interest of the Administrator (e.g. in connection with the achievement of analytical goals).

7. Data recipients

7.1. In connection with the provision of services, personal data will be disclosed to external entities, including in particular suppliers responsible for computer systems, carriers, couriers (in connection with fulfilling orders), freight forwarders, foreign agents, entities providing accounting, legal and debt collection services and also entities associated with the Administrator, including companies from its capital group.

7.2. The Administrator reserves the right to disclose selected information about the User to appropriate authorities or third parties who have requested such information, based on appropriate legal grounds and in accordance with applicable laws (e.g. court, prosecutor, tax authorities, including customs).

8. Transferring data outside the EEA

8.1. The level of protection of personal data outside the European Economic Area (EEA) differs from that provided by European law.

Personal data will be transferred outside the EEA if it is necessary to fulfill an individual order, contract/agreements and customs clearance of goods.

9. Data security

9.1. The Administrator continuously conducts a risk analysis to ensure that personal data processed by it is done so securely, primarily ensuring that access to data is only granted to authorized individuals and only to the extent necessary for the tasks they perform. The Administrator ensures that all operations on personal data are recorded and performed only by authorized employees and collaborators.

9.2. The Administrator takes all necessary actions to ensure that its subcontractors and other cooperating entities also provide guarantees of appropriate security measures in any case when they process personal data on the Administrator’s behalf.

10. Contact information

10.1. Contact with the Administrator is possible through email: or correspondence address: DTW Logistics Group Sp. z o.o., Kopytów 44e, 05-870 Błonie

10.2. The Administrator has appointed a Data Protection Inspector, who can be contacted via email: in any matter regarding the processing of personal data.


11.1. The policy is regularly reviewed and updated as necessary. The current version of the Policy was adopted and is in effect as of November 3, 2022.